FAQS

Any questions, please feel free to contact our customer service:
Why is my payment declined?
a. Check the information you filled in while paying.
b. Check whether there is enough money in your card.
c. Cards with low credits will be declined.
d. Using wrong card which we can not accept.
What to do after my declined payment?
a. Contact your bank to process your next order, and try it again.
b. Change another card to pay.
c. Change other paying methods.
When can I except my shipment?
The warehouse workers in our company need hours to prepare and pack the goods for you. If there is some delay and special situation, our customer service will email you. Our customer service will email you tracking number once the tracking number is offered by delivery company.